Refund policy

We want you to love your Lola & Fluff purchase; however if for any reason you are not satisfied with your purchase, you may return qualified items your within 14 days.

The following items are not available for returns or exchanges:

• Personalized Items 
  
• Gift Cards
• Sale Items

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number found in your confirmation email.

To start a return, you can contact us at Support@lolaandfluff.com with your order number and reason for exchange. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that your return shipping label fee is deducted from your refund. We offer a flat rate of $9 within continental United States. If you wish to mail your return with the shipping courier of your choice, please reach out to our Customer Experience team so we are aware of your incoming package, and provide the tracking number.

You can always contact us for any return question at Support@lolaandfluff.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund.